• IF YOU HAVE ANY SYMPTOMS OF CORONA VIRUS, PLEASE DO NOT ENTER THE SALON! Do not come to your appointment if you or anyone in your household has symptoms or has tested positive of Covid 19. You will NOT be charged for cancelled appointments due to CoronaVirus. You must confirm this with us before you attend your appointment and confirm that you will abide by our health and safety rules at all times.
  • We encourage all of our clients to wear a mask for your safety, as well as the safety of our staff and other clients. If you are exempt from wearing a mask or would not like to wear one, please let us know beforehand and we will book you in at a quieter time. We ask all clients who are having their hair washed or who are having close contact treatments such as; eyebrow wax, tint, facials, make up, to wear a mask, which we politely ask you to bring with you or we can provide one if necessary.
  • Please book appointments online/by phone rather than coming to the salon. When booking an appointment, we will require your full name and contact number to assist with the NHS Test and Trace. We will also require details about the appointment, as we may need to carry out a consultation over the phone.
  • We are only taking appointments, no walk ins.
  • Social distancing is required whenever possible.
  • All staff will be wearing PPE and are fully trained to care for our clients in a safe, hygienic and professional manner.
  • We will need you to adhere to our health and safety measures throughout your visit.
  • Use the hand gel provided on arriving and leaving the premises.
  • We will accept cash payments but a card is preferred.
  • Salon prices are not going up, however, there will be an additional charge for a re style cut or any treatments that require any extra time or product. These will be charged accordingly per client.
  • The salon will be cleaned regularly throughout the day, in between clients, as well as at the beginning and the end of the day.
  • All staff will be checked to see if they have symptoms or if anyone in their household has symptoms of Corona Virus and if so, will not be allowed to attend work.
  • We are only carrying out appointments on clean hair that is to be freshly washed that day, either in the salon or at home on the day of the appointment.
  • Please attend your appointment alone and bring minimal belongings with you.
  • Please refrain from entering other shops/other people's homes before your appointment.
  • In the good weather, please refrain from wearing a coat to the salon, when entering you will be asked to hang up your own coat or keep your coat on you to avoid as much contact as possible.
  • In salon consultations will be carried out at the styling unit via the mirror to minimise face to face contact.
  • When having your hair cut or coloured around the ear, or when you are having your hair washed, please unloop the mask from around your ears and hold it to your face with your hands (you are not allowed to remove the mask whilst in the salon)
  • All PPE will be changed after every client and towels/gowns will be washed after every client.
  • All clients must be clean for their beauty appointment, including body and hair.
  • Please arrive on time for your appointment. We ask you not to be early or late, as we may not be able to see you. Our waiting area is now open in the main salon, we ask that you use hand gel upon entry and maintain social distancing. Alternatively, we have a lovely garden area at the back of the salon where you are welcome to sit and enjoy the sunshine.
  • There will be a couple of magazines available for clients in the waiting area or who are having a long appointment. Please use the hand gel before and after handling the magazines. They will be regularly cleaned. Feel free to bring your own reading material if you prefer.
  • We will be supplying hot or cold drinks in the salon in disposable cups or clients are welcome to bring in their own mugs ( we will not be responsible for cleaning your own mug). Social distancing must be maintained when drinking and clients must wash their hands after they have handled their mask. No food is allowed to be eaten in the salon.
  • Clients who are accompanied by children are reminded that they are responsible for supervising them at all times and should follow social distancing guidelines.
  • Please refrain from touching any objects when in the salon. If you are interested in any products in the salon, please ask a member of staff for more information.
  • Conversation is to be kept to a minimum, especially when you are having your hair washed or whilst you are having any close contact treatments, including; fringe cuts, facial beauty treatments, such as eyebrow wax. There is to be no face to face talking.
  • There will be an additional £2.00 Covid 19 surcharge to cover our extra costs, this includes all of the PPE we have needed to buy in to be able to safely re open and for all of the extra cleaning that is required in between clients, as well as continuously throughout the day in the salon. When these measures are relaxed, the additional charge will no longer apply.
  • We will be carrying out a patch test for all hair and beauty colour appointments at least 48 hours beforehand. There is evidence that if you have had Covid 19, with or without your knowledge, you may get a reaction to the colour. We are sorry for the inconvenience, however, we have a duty of care for all of our clients, so we must carry out a patch test for your safety and protection.
  • Please inform us if you colour your own hair at home in between hair appointments, if you have recently had a henna tattoo or if there are any other relevant information changes in between chemical services.
  • We will be carrying out a hair and beauty consultation before every chemical service. Please ask for more details.
  • The salon is well ventilated, with doors and windows being kept open as much as possible.
  • Our lavatory is available to staff and clients only. It is kept clean throughout the day and is cleaned after every time it is used.
  • We politely ask all staff and clients to refrain from talking loudly or shouting whilst they are in the salon. Our music will be played at a low volume to prevent shouting.
  • There will be neck rests on all of our hairwash basins for your comfort.

If you have any queries or concerns about coming into the salon, please feel free to email us or call 01242 239056 and we will be happy to answer any of your questions.

We thank you for your co operation and we look forward to seeing you to give you some well deserved pampering.